Tonal, a leader in the home fitness equipment industry, has partnered with Extend, a technology-enabled product protection company, to offer Extend Product Protection to Tonal’s customers. The Extend solution will provide nationwide in-home service and repairs for Tonal customers who purchase protection plans. The protection plans include coverage for accidental damage and mechanical and electrical failure once the manufacturer warranty ends.
Extend’s Co-Founder and Chief Revenue Officer, Rohan Shah, expressed excitement about the partnership, stating that Tonal’s commitment to exceptional customer service aligns well with Extend’s product protection solution. Shah believes that the partnership will drive incremental revenue for both companies and ensure that Tonal customers never miss a workout.
Phillippe Lambotte, VP of Customer Care, Logistics, and Field Operations at Tonal, emphasized the importance of offering customers service options throughout the lifecycle of their Tonal trainer. He expressed pride in partnering with Extend and highlighted how the collaboration unlocks a revenue stream and provides a scalable way to service customers, ultimately helping Tonal customers achieve their fitness goals.
Technology-enabled product protection has become a crucial differentiator for brands known for superior customer service, offering an additional source of revenue. For more information about Extend’s Product Protection, customers can visit their website at https://www.extend.com/product-protection.
Extend, a leading modern Product Protection Platform, simplifies the process for merchants to offer protection plans and provides a seamless support experience for customers. With its AI-driven technology, Extend handles everything from optimizing offers to resolving replacement or reimbursement issues. The company’s API-first solution aims to improve customer confidence and retention by addressing the challenges customers face with traditional extended warranty and shipping protection providers. Extend collaborates with over 800 manufacturers and retailers across various industries, including electronics, furniture, jewelry, sports and fitness, and auto parts.
Tonal, the intelligent home gym, offers a personalized approach to strength training. The platform combines industrial design, data science, computer vision, and artificial intelligence to help individuals lead healthier lives and reach their fitness goals. Tonal’s full-body strength assessment automatically sets the optimal weight for every movement, and its adaptive digital weight adjusts in real-time. Tonal provides a wide range of coach-led, on-demand, and live workouts in fitness categories such as strength training, cardio, yoga, HIIT, and mobility.
Tonal was founded by Aly Orady and has received investments from leading growth and venture capital investors. The company is headquartered in San Francisco, California.
